1) PRODUCT

Q How can I see and try product quality?

A Register on the home page (Login) and you can request a frame that represents the quality of the original file (native R3D file). This file cannot be used for commercial purposes but only for testing purposes for private use.

Q I would like to have details about product features.

A Our technical specifications for products are compiled in order to provide as much technical information as necessary, however, if you would like to have further information, please contact us at the following e-mail address: sales@animalsreel.com, and we will promptly reply.

Q I am looking for a product but I cannot find it.

A Just send us a description of what you are looking for and we will promptly reply. If what you want is not available in our collection, bear in mind that we can produce what you need on specific request.

Q I should carry out a test with a video clip. Can it be downloaded?

A All the products in the collection are available for downloading in a low-resolution version with a watermark so that you can carry out any tests before making a purchase. Simply register on the home page (Login).

2) LICENCES

Q Are prices the same for all products?

A There are two price ranges: “base” and “top”, depending on the type of animal. The

base” price is for the most common animals, whereas the “top” price is mainly for rare and dangerous animals.

Q According to which criteria does the price vary for the two different price ranges?

A There are various licences for using products depending on different uses: advertising, media and corporate use (see General Terms of the Contract). Moreover, the quality of the file needs to be taken into account for all products i.e. whether or not it is the original format produced by the camera (source files or a reduction/compression).

Q Is a product available for any use?

A Licences are not provided for all combinations. The "Advertising-5K/4K/2K-Web and new Media" Licence and the "Media-5K/4k/2K-Web series" Licence are not provided for in our Contract.

3) PAYMENT

Q How can payment be made?

A You can pay by PayPal with the main credit circuits or by bank transfer.

Q Is Paypal a secure form of payment?

A Yes, PayPal is a secure means of payment that allows you to quickly pay for your orders without sharing your bank details with sellers’ websites. You simply have to specify such data when you create your PayPal account. At that point, data are encrypted and made secure once and for all. If you already have a PayPal account, you can use it on our website to quickly pay for your purchases in total security.

Q I don’t have a PayPal account so how can I pay?

A You can pay by bank transfer. Alternatively, if you don’t have a PayPal account, you can still choose this form of payment. At the time of payment, you will be directed to a PayPal page, where you will need to specify your bank details (and choose whether to create a PayPal account or not).

Q Are there any discounts when purchasing several products?

A Of course! There is the option of having special prices or subscriptions depending on the quantity, the use and format of the product. For any requests, please contact us at the following e-mail address: sales@animalsreel.com

4) DELIVERY

Q What are the delivery terms for the purchased product?

A Within 2 working days (Monday-Friday 9.30am-5pm) of confirmation of payment via FTP. With PayPal, we receive immediate confirmation of payment, whereas bank transfer takes a few days.

5) PRODUCTIONS ON REQUEST

D What is required for exclusive productions on specific request?

A Our animal trainers are accustomed to getting their animals to perform specific actions. Therefore, it is important, above all, to know the subject, the story and the setting and to have a specific storyboard of the scenes that require the animal to be present. In more complex cases, however, the presence of one of your members of staff is required on the set.

6) POST-PRODUCTION

Q Can you implement post-production to obtain the end product?

A Yes, we have a partnership with a studio that has over 20 years of experience exclusively working in compositing. You can request the creation of the pre-key or the key, with final compositing.

For any further information you can contact us at the following e-mail address: sales@animalsreel.com

We will promptly reply